Change Management in the Hospitality Industry free essay sample

One way to reach improvement on both levels (attitude and investment), would be to impose changes by legislation. As such change cannot be expected in reality, for the purpose of the study, one can propose a fictitious scenario and study how a typical hotel would implement the required changed in terms of internal policy/strategy/attitude and capital investment, whilst remaining competitive. 2. 2Purpose The purpose of this paper is to identify the key factors of an organisational change on the operational performance when a hotel is confronted with an increase customer group. The findings will give a clear indication of how a management will consider an operational change when confronted with period of a certain customer group. The results could be applied to hospitality manuals and contribute to already existing research in this domain. In 2000, projected expenditure on change management services were expected to exceed $6 billion by 2003 by International Data Corporation, a research firm (Goff, 2000). We will write a custom essay sample on Change Management in the Hospitality Industry or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The many ways in which change can cost an organisation a fortune validate the priority of controlling costs throughout the process (Kale, 2005). A classified understanding of organisational change could enrich existing correlations to operational performance. Change management education offers a framework from which preparations may be constructed in order for on-going operations to achieve optimal smoothness. Some research emphasises the psychological impact of organisational change (Sullivan, 2004; Welch amp; McCarville, 2003) and thus, if managers have the appropriate training and fore coming difficulties they will have a greater confidence in achieving the right goals when confronted with a similar situation. Previously found research is generalise and is directed in the area of organisational behaviour. This may reflect the traditional bias that organisational change is to be managed by the human resources alone (dOrleans, 2008). This paper explores areas that have been relatively unexplored in previous studies related to operational performances within organisational change. This may reflect the traditional bias that organisational change is to be managed by human 4. 2Questionnaire 4. 2. 1 Part 1 In view of the forthcoming Para Olympic games your group management has identified a business opportunity in temporarily transforming your subsidiary from a business hotel to a special accommodation for disabled athletes. As regional manager you are responsible for planning and implementation of this change in mission, adaption of facilities and alignment of staff to its new tasks. 1. What basic background information would you expect to obtain from the group? 2. Whom of your team would you involve in the planning and implementation process? 3. Would you apply principles of project management for this change? 4. How can you make sure that second line management stands fully behind the project? 5. Do you see your role more as the project leader or more as project sponsor? 6. How do you see the role of the HR manager in this project of change? 7. How important is early communication to staff? 8. How important is the role of supervisors in the process? 9. What would be the best way to create broad awareness for the business reasons for this change? 10. What would be a good way to obtain regular feedback from work floor up to the project leader? 11. Do you expect resistance from staff to change their way and attitude of working? 12. If such resistance occurs, how could staff be convinced? 13. Will there be different teams responsible for adaptation of facilities and coaching staff for their new role? 14. Who will be responsible for the engineering work (investments? ) 15. How and by whom will these teams be supervised in them of work progress and effectiveness? 16. How can possible gaps on concept and planning be identified? 17. How will progress and results be communicated to staff? 4. 2. 2 Part 2 Introduction: BSi, British Standards Group, in 2009 produced a standard BS 8300, named Design of buildings and their approaches to meet the needs of disabled people.